Status Stores has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues (apparel and footwear only) or the item is faulty or not what you ordered.
 
Status Stores accepts returns with size issues only for :
•    Apparel
•    Foot wear

Only store credit will be given for such returns. Items must be unused, unworn, unwashed and undamaged. Return items will be only accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items damaged, soiled or altered may not be accepted and will be sent back to the customer.
 
No returns, refunds or exchanges will be accepted on the following items:
•    Accessories
•    Beauty Products and Fragrances
•    Home Décor
•    Handbags
•    Hosiery
•    Intimates
•    Jewellery
•    Leather goods
•    Swimwear
•    Sunglasses
•    Wallets
•    Watches
•    Electronics
•    Toys

If the return is due to a size issue (applicable for apparel and footwear only), it is the member’s responsibility to pay for return shipping. On our part we will give you a store credit. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 150/kg. All returns which are not valid will not be accepted and will be sent back.

Please note Status Stores will not be liable for any damage that happens in transit.
Should you wish to return all or a part of your order, you need to let us know within 3 working days from the date of receiving your parcel. write to us info@statusstores.com.

After validating your return request over phone we will send you an email authorizing a return. The mail will have a link that gives you access to the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email.

Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.

All refunds will be made out through cheques.

Please Note: Status Stores will make refund cheques only in the registered name of the customer.

We will keep you updated on the status of your return at each step:
•    When we validate your return, we send you a return authorization mail
•    At the closure of your refund, we send you a closure mail
Due to our business model, we do not hold stock, and therefore we are unable to offer exchanges.

You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at info@statusstores.com. The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.

As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.

Status Stores is not liable for any damages in transit.